Holiday & Shutdown Policy
Our team is closed:
Weekends (Saturday & Sunday)
Most federal holidays
Other scheduled holidays (announced in advance)
Scheduled training days
Year-End Shutdown (dates vary annually)
⏳ Impact on Members:
All processing and support is paused during these closures.
Processing resumes once normal business hours return.
Emergency Premium support is available for system-critical issues during Year-End Shutdown.
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