Holidays & Delays – DIY Credit Support Schedule

Modified on Sun, Oct 19, 2025 at 7:23 PM

Holiday & Shutdown Policy


Our team is closed:

  • Weekends (Saturday & Sunday)

  • Most federal holidays

  • Other scheduled holidays (announced in advance)

  • Scheduled training days

  • Year-End Shutdown (dates vary annually)


⏳ Impact on Members:

  • All processing and support is paused during these closures.

  • Processing resumes once normal business hours return.

  • Emergency Premium support is available for system-critical issues during Year-End Shutdown.



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