Support Contact Information & Hours
Email Support
Prospects/Free Members: info@diycreditclinic.com
Premium Members: [private member support email]
Hours: Monday–Friday, 9 AM – 6 PM EST
Response time: 24–48 business hours
Telephone & Text Support (Premium Members Only)
Number: [private members-only telephone support]
Hours: Monday–Friday, 10 AM – 4 PM EST
Exclusively for Premium Members who need account-specific help, dispute guidance, or case progress updates
Access stored only in Premium Community & Internal Knowledgebase
Community Support
Free Community = peer help + general responses
Premium Community = direct advocate support + priority responses
Closures
Weekends (Sat–Sun)
Most federal holidays
Other scheduled holidays
Scheduled training days
Year-End Shutdown: Dates vary each year; during this period, support is paused so our team can reset, spend quality time with friends & family, and prepare for the new year. Emergency Premium support is limited to system-critical issues only.
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