If I have a question, what should I do?

There are multiple ways to get answers when you have questions.

Ask in the Online Community: Please please please post your questions into the membership community. This is, by far, the best way to ask your questions because Community Posts are viewed at all times of the day and night, weekends, holidays, and vacations. So no matter what the office hours are, you can still have your questions answered. Additionally, 9 times out of 10, someone else is wondering the same thing as you, so if you post your question in the community, then it'll likely be answered for or by other members as well.

Likewise, someone may have already posted about your question in the community, so it's always best practice to search the community first to see if your question already exists, but if not, then please feel free to post away.

Call the Member Support Hotline: You can also text or call our 24/7 member support hotline. Most questions can be answered 24/7 by our very well-trained AI agent but if not, and it's during office hours, then you can also be transferred to a live advocate instead. If an advocate is available, then he/she will gladly answer your questions and if not available, simply leave a message for the advocacy team, and someone will get back to you ASAP. 

Just remember that advocates are often tied up on the phones all day (everyday), so you may not connect to a live advocate right away and responses from a live advocate can only be provided during normal office hours (M-F, 10am-4pm ET), whereas Community responses can be provided ANYTIME.

Attend Live Weekly Accountability Group Calls: We hold these live calls every Friday at 3:00 PM Eastern Time (as availability permits). You can register and attend this call each week to ask whatever you'd like. Access can be found under the 'Events' channel of your online community.

Email Us: You can email our Support team anytime, day or night, with your questions and/or concerns. Emails are typically responded to within 48 business hours or less, and between the hours of M-F (9am - 6pm ET). Our support email can be found under the 'Support' channel of your online community.

Book a Private 1-on-1 Call: You can schedule private 1-on-1 phone calls with a Credit Advocate for any available time that works with your schedule. This is best fit for more private questions and/or concerns and it allows us to set aside some dedicated time to give you the 1-on-1 time and attention that you need for your questions and answers. These calls can be booked by anyone - even free members - from within the online community.

A $25 "per scheduled call" fee will apply to Private 1-on-1 calls, unless you're a Diamond member (these calls are complimentary for Diamond members). But if you prefer to avoid this fee, then you can simply call during normal business hours and connect to someone that way, or post your question in the Community instead.

Browse the HelpDesk: If you're reading this article, then you're already in the HelpDesk. Use it to search any keyword you can think of. It's got a collection of hundreds of FAQ's and Answers to help you.